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Terms & Conditions

Company Information

Registered Office
AGM Complete Parts & Component Solutions Ltd.
Ground Floor, 2 Woodberry Grove, London, N12 0DR
Company Registration No. 8119772.
Vat registration No. 137 7201 23.
Tel. 01775 711141.

Branch Address (For Sales Enquiries)
AGM
6, Cresswell Close, Benner Road Industrial Estate, Pinchbeck, Spalding, Lincolnshire, PE11 3TY.

Pricing Information

All prices quoted on this website include V.A.T. at 20%, unless shown otherwise. A Vat invoice will be provided with all purchases.

Order confirmation and order validation

We will confirm your online order either by e-mail or by telephone.

Payment

We accept payment by most major credit or debit cards including Visa, MasterCard, Solo, Delta and Maestro cards. We are however unable to process orders placed using American Express cards.
Payment can be made "Online" using our "Secure Payment" service or over the telephone if preferred.
We are also able to accept payments by Paypal.
Trade customers who already have a monthly trade account can request goods to be charged to thier account.
Alternatively we can accept cheques made payable to "AGM Complete Parts & Component Solutions Ltd" and sent to the following address: - 6 Cresswell Close, Benner Road Ind Estate, Pinchbeck, Spalding, Lincolnshire, PE11 3TY.
Goods can only be shipped once funds are cleared.

Delivery of goods

We will endeavor to deliver your order to you within 3 working days of receiving cleared funds, providing the goods are in stock. (Unless a longer delivery period is clearly stated on the specific product page). If we are not able to meet this deadline, we will contact you within 3 days of receipt of your order to arrange an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation or a refund.

Please note that deliveries to Northern Ireland, Isle of Man, Isles of Scilly, The Highlands and the Islands of Scotland,can take longer than 3-5 days to deliver - Please ask if express delivery is required.

All Postage prices quoted on this website are for delivery addresses within the UK/Europe. AGM will be happy to ship goods to Non UK/European destinations and can provide shipping prices upon request.

Complaints and queries

We will always try to offer a first-class level of service. If, however you are not happy with any aspect of our service or if you have any queries or comments then please let us know. You can contact us by e-mailing sales@agmpartscomponents.co.uk, or by telephone on 01775 711141. Alternatively you can write to: - AGM Complete Parts & Component Solutions Ltd, 6 Cresswell Close, Benner Road Ind Estate, Pinchbeck, Spalding, Lincolnshire, PE11 3TY.

Returns/Refund policy

Cancellations/returns

Please note that you do have the right to return a product or to cancel an order within the first 7 days following delivery (Excluding special order items).

Refunds will be issued for the cost of the goods only, and not carriage or postage charges (Except in cases where the goods were wrongly supplied or have been received in either a damaged, or faulty condition).

Goods returned outside of the 7 day cancellation period will either be exchanged for other goods or a credit note issued. (Conditions apply - see "Exchanges").

Special order items

Goods that are ordered from manufacturers at the specific request of the customer are strictly non-returnable. We will not be able to accept special order goods back for credit or exchange.

Correct parts supplied

If we have correctly supplied the product as ordered then we will reimburse the product costs minus a handling charge of 20% of the order value. Please note that you will also be responsible for all carriage/postage charges.

Incomplete/damaged or incorrect goods

In cases where the goods are delivered incomplete, have been damaged in transit or have been incorrectly supplied we reserve the right to replace the product. If however you require a refund, we will reimburse the product costs minus a handling charge of 20% of the order value. Please note that you will also be responsible for the return carriage charges.

You must inform us of damaged deliveries within 24hrs or receiving the delivery so that we can report the damage to the Courier within the required time.

Faulty items

Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of 'faulty' goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 20% administration charge.

Exchanges

If you wish to return a product for exchange then we reserve the right to deduct our initial postage fee and a 20% re-stocking charge. Goods returned outside of the 7 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted or are not in a resalable condition will not be accepted back for credit or exchange.

Goods outside of the 7 days cancellation period: For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note to the value of the goods less a 20% re-stocking fee.

If you wish to return any item then please follow these basic steps:

(1) Contact us to request a Returns Authorisation Number.

(2) Send the goods to the following address:- Returns Dept, AGM Complete Parts & Component Solutions Ltd, 6 Cresswell Close, Benner Road Industrial Estate, Pinchbeck, Spalding, Lincolnshire, PE11 3TY.

Please note that we can only refund or exchange if goods are returned in the original packaging in "as new" condition.

(3) Enclose a copy of the invoice as proof of purchase and write on the invoice your Returns Authorisation Number.

(4) Make sure that when you post the item that it is trackable and is adequately insured - This is your responsibility.

30 day monthly 'Trade Account Holders'

Customers who have '30 Day Trade Accounts' with AGM are welcome to purcase goods from this website, however we cannot charge these goods to their 30 day account. The prices displayed are strictly 'Full Payment At The Time Of Order'. Full payment is required during this websites 'checkout process'.

In many cases it is not possible to offer 'Trade Account Holders' extended credit terms on our website prices. However 'Trade Account Holders' are welcome to pay at the time of order, or on a 'Cash On Delivery' basis, in order to take advantage of our website prices.

'Trade Account Holders' may also be required to pay our standard website delivery charges if they fall outside of our van delivery areas.

Gasses and Liquids

Some products on this website are NOT available for export overseas. These products are mainly liquids housed in pressurised canisters and liquids in general, in most cases we cannot send these products by airmail. Please read the full item description before ordering as these products carry an export warning.

Product descriptions and images

Although we endeavor to provide you with the latest product information and to ensure that product images are identical to the items supplied, we cannot always guarantee that this will be the case. Product colours and styles may differ slightly from the published images.

Confidentiality of personal details

Personal details are held confidentially. Please note that we never divulge personal details to any third party and any information supplied is used solely for the purpose of processing your order or sending you regular email bulletins. If you decide that you would like to leave our mailing list, please ask and we will remove all of your details. Our website and online payment service is secure.

Suitability of products

Please note: It is your responsibility to ensure that the item that you have ordered is suitable for your car based on the information that we have published on our website. If you are in any doubt as to the suitability of any product for your vehicle then please contact us for further advice before ordering. All application information is supplied by the product manufacturers and all dates used in product descriptions are dates of vehicle manufacture, they are not vehicle registration dates. If you are in doubt please ask. Please note that products on this web site are generally suitable for UK specification vehicles and we are not able to ensure suitability of these products for non-UK specification vehicles (including imported models).

Our conditions of Sale do not affect your statutory rights. All our transactions are subject to English law.

Children and minors

Cragmay does not sell products for purchase by children. It is assumed that adults using their own debit/credit card make all on-line purchases.

Safety data

We are able to supply Safety Data sheets/COSH sheets for all relevent products - Please ask at the time of purchase.

Copyright

The complete content of this website, including images, text, logos, icons, buttons and downloads, is the property of agmpartscomponents.co.uk and is therefore protected by the applicable UK and International laws. No part of this website may be copied, resold or duplicated without our permission. The use of the trading names or trademarks AGM and www.agmpartscomponents.co.uk as hidden text or Meta tags on any website other than those owned or operated on behalf of AGM is expressly forbidden.

AGM

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